MULYAWAN, Sarah Anjani; YUDHA, R. Thomas Budhyawan; KOMALADEWI, Rita; KALTUM, Umi. The Influence Of Service Failure Severity On Brand Forgiveness Study On Telkomsel Users. Eqien - Jurnal Ekonomi dan Bisnis, [S. l.], v. 13, n. 03, p. 301 – 311, 2024. DOI: 10.34308/eqien.v13i03.1825. Disponível em: http://stiemuttaqien.ac.id/ojs/index.php/OJS/article/view/1825. Acesso em: 26 jul. 2025.