THE DEVELOPMENT OF THE KNOWLEDGE MANAGEMENT SYSTEM TO IMPROVE EMPLOYEES’S CAPABILITIES AND PERFORMANCEs

A CASE STUDY AT JUPITER DEPARTMENT PT. XYZ COAL

Abstract

Turnover and rotation engineer in technical section happens regularly. These are caused by engineer rotation to other departments, job promotion and employ resignation. Besides that, some issues such us; lack of engineer rotation in technical section itself, lack of transfer knowledge and communicate between individuals, and managerial competency gap. In the other hand, production section has problem with its supervisor. The problem comes from the diversity of competence and knowledge of each supervisor, slowly process of adaptation in new position, and competency gap in business ethic and organization commitment. From some impact of the problems that exist, knowledge must be seen as a strategic business asset. So some of things that the aim of this study are; (i) mapping the knowledge to get the overview of knowledge that has been utilize by the organization (ii) analyze the criticity of each knowledge in support in improving capabilities and employees performance. The research methodology are using knowledge mapping and gap analysis. At the end after developing knowledge management system in Jupiter department, all employees can learn from somebody else’s mistakes and take advantages of each other’s attainments. New and existing employees acquire job knowledge faster, reducing training time and providing higher job quality. Corporate knowledge management systems allow employees and departments work more efficiently, avoiding re-inventing the wheel, and reducing redundant work.